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Wednesday, September 19, 2012

Sheri Gets A Very Unexpected Testimonial!

This morning Sheri grabbed her cup of coffee and proceeded to check her emails.  To her surprise there was a testimonial that made her day.  This is an area that you will never hear Sheri mention.  She takes care of her customers day in and day out.  All she wants is "Client Satisfaction". However during the process of buying or selling a home sometimes emotions can get the better of the buyer, seller or Realtor®.  Yes!  Even a Realtor® can get caught up in the moment.

As much as Sheri warns her clients and customers to avoid getting attached to a particular home, her customers can get attached!  At some point they start to fall in love with a particular property.  This leads to excitement and hope that everything goes well with the transaction.  Unfortunately, as you may have suspected, sometimes deals fall through or don't go as planned and this creates a lot of angst.  What if it happens more than one time?  You can understand why a customer can become discouraged and may even lose hope that there is any property that will fit their "dream home".

Sheri has seen her clients become very emotional because a deal is not going smoothly.  She has told me that this is her time to be a calming force.  When the sky is black with thunder and lightning, somehow Sheri will find the silver lining or that distant rainbow.  She will point out just where that patch of blue sky is and how the sun is shinning through.

Her skill and calming force is not just with her clients.  She manages to be the calming force with other realtors as well.  Where a deal might well fall through because the other agent and their client have succumbed to the emotions of the deal, Sheri knows how to maintain respect and a businesslike attitude and ultimately remain cool, calm and collected.  Her associates have commented on her ability to keep a deal from turning sour. She is gaining a lot of respect from other agents and brokers here in the Sedona real estate market.

Here is a testimonial from a client who has been on the emotional roller coaster (more than once) through their quest to find the "dream home".

~~~ TESTIMONIAL ~~~


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